Movement Tips

"Quality in a service or product is not what you put into it. It is wheat the client or customer gets out of it". Peter Drucker

"Quality is never an accident. It is the result of an intelligent decision." John Ruskin

"Hire character. Train skill". Peter Schulz

"A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." Henry Ford

In any successful business or organization, the commitment to customer service always begins at the top, the company's leaders must buy into the fact that they not only need to meet their customer's expectations, they must strive to exceed them. They must develop a company culture that understands, embraces and executes this concept. In today's world, business competition is tougher than ever. If you can't provide goods or services when somebody wants or needs them, there are often four or five other companies immediately ready to fill this void. You only get one chance to make a good first impression. If the company's leaders do not accept this fact, or are not willing to provide the necessary resources to meet their customer's needs, they will soon find themselves scrambling for business.

Proper training is one way to develop a company culture that embraces excellent customer service. Every employee must understand implicitly what is expected of them when interacting with customers. Is there an established, uniform way to answer the phone? Are there set procedures in place for instances when a customer has a question or problem? Is there an established chain of command to make sure that issues are handled in a timely fashion? And most importantly is everyone trained to carry out these company procedures? How you handle the problem is far more important than the problem itself. A customer must always be made to feel as though their best interests are being given serious consideration, even when you can't give in to their demands. It is far better to say 'no' with a smile, than 'yes' with an attitude.

Source of this quote: businesstoolchest.com

"Don't count the days, make the days count".
-Author Unknown

"The day is committed to error and floundering; success and achievement are matters of long range."
-Johann Wolfgang von Goethe

"Look at a day when you are supremely satisfied at the end. It's not a day when you lounge around doing nothing; it's when you've had everything to do, and you've done it."
-Margaret Thatcher

"Someday is not a day of the week"
-Author Unknown

There are several websites that we like to share quotes with our team from: thinkexist.com and quotegarden.com

"How long a minute really is depends on what side of the bathroom door you are on."

"The time is always right to do what is right."
- Martin Luther King, Jr.

"Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michaelangelo, Mother Teresa, Lenoardo da Vinci, Thomas Jefferson, and Albert Einstein."
- H. Jackson Brown, Jr.

"We say we waste time, but that is impossible. We waste ourselves."
- Alice Bloch

Ask yourself: Have you been kind today? Make kindness your daily modus operandi and change your world.

Annie Lennox

Imagine for a second that we counted our blessings ALL year long instead of just at Thanksgiving and Christmas.  What would be the result?  Better health and a stronger immune system, say researchers. Positive psychology, a recent health movement, has found that people who are more optimistic and grateful on a daily basis for their lives, take better care of themselves and manage stress a lot better.  Optimistic people tend to have higher levels of blood cells that protect the immune system, too.  In fact, adversity can boost feelings of gratitude.  Studies held after 9/11 showed that overall feelings of well being and thankfulness surged in our country which helped many people cope with every day stress.  For survivors of 9/11, the feelings of gratitude even helped them avoid Post Traumatic Stress Disorder.  What are some of the things you can do to live a more "mindful" life?

1. Maintain a gratitude journal on a weekly basis detailing feelings of thankfulness.

2. Create a list of benefits in your life and ask yourself, "To what extent do I take these things for granted?"

3. Talk to yourself in a positive, creative and optimistic manner.

4. Reframe a situation by looking at it in a different, more positive manner.  What good things could possibly come from it?

What do you have to lose (except feeling negative and helpless?) A new year begs for a new mindset.

WHAT IS COMMITMENT

A great business leader once said:

"...the basic philosophy, spirit, and drive of an organization have far more to do with its relative achievements than do technological or economic resources, organizational structure, innovation, and timing. All these things weigh heavily in success. But they are, I think, transcended by how strongly the people in the organization believe in its basic precepts and how faithfully they carry them out." (from Thomas J. Watson, Jr., A Business and its Beliefs - The ideas that helped build IBM).

As true as this is for the success of a corporation, it is even more so for the individual. The most important single factor in individual success is COMMITMENT. Commitment ignites action. To commit is to pledge yourself to a certain purpose or line of conduct. It also means practicing your beliefs consistently. There are, therefore, two fundamental conditions for commitment. The first is having a sound set of beliefs. There is an old saying that goes, "Stand for something or you'll fall for anything." The second is faithful adherence to those beliefs with your behavior. Possibly the best description of commitment is "persistence with a purpose".

Many successful business people are hailed as visionary leaders. On careful inspection they are found to be individuals who hold firmly to a simple set of commitments, usually grounded in beliefs such as "the best product money can buy", or the highest possible customer service". It is the strength of these commitments, religiously followed, that led to their business success.

WHAT IS COMMITMENT

A great business leader once said:

"...the basic philosophy, spirit, and drive of an organization have far more to do with its relative achievements than do technological or economic resources, organizational structure, innovation, and timing. All these things weigh heavily in success. But they are, I think, transcended by how strongly the people in the organization believe in its basic precepts and how faithfully they carry them out." (from Thomas J. Watson, Jr., A Business and its Beliefs - The ideas that helped build IBM).

As true as this is for the success of a corporation, it is even more so for the individual. The most important single factor in individual success is COMMITMENT. Commitment ignites action. To commit is to pledge yourself to a certain purpose or line of conduct. It also means practicing your beliefs consistently. There are, therefore, two fundamental conditions for commitment. The first is having a sound set of beliefs. There is an old saying that goes, "Stand for something or you'll fall for anything." The second is faithful adherence to those beliefs with your behavior. Possibly the best description of commitment is "persistence with a purpose".

Many successful business people are hailed as visionary leaders. On careful inspection they are found to be individuals who hold firmly to a simple set of commitments, usually grounded in beliefs such as "the best product money can buy", or the highest possible customer service". It is the strength of these commitments, religiously followed, that led to their business success.

Source of this article: http://www.prismltd.com/commit.htm

“When a team outgrows individual performance and learns team confidence, excellence becomes a reality."

“You have to perform at a consistently higher level than others. That's the mark of a true professional.”

“Success without honor is an unseasoned dish; it will satisfy your hunger, but it won't taste good.”

“Believe deep down in your heart that you're destined to do great things.”

Joe Paterna holds the record for the most victories by an FBS football coach, and has coached more bowl game wins than any other coach in college football history. Paterno is one of three active coaches inducted into the College Football Hall of Fame. Needless to say, he knows a thing or two about teamwork.

Be courageous. I have seen many depressions in business. Always America has emerged from these stronger and more prosperous. Be brave as your fathers before you. Have faith! Go forward!

Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing.

Discontent is the first necessity of progress.

The three great essentials to achieve anything worth while are: Hard work, Stick-to-itiveness, and Common sense.

One might think that the money value of an invention constitutes its reward to the man who loves his work. But... I continue to find my greatest pleasure, and so my reward, in the work that precedes what the world calls success.

val·ue   (vly)

n.

1. An amount, as of goods, services, or money, considered to be a fair and suitable equivalent for something else; a fair price or return.

2. Monetary or material worth: the fluctuating value of gold and silver.

3. Worth in usefulness or importance to the possessor; utility or merit: the value of an education.

4. A principle, standard, or quality considered worthwhile or desirable: "The speech was a summons back to the patrician values of restraint and responsibility" (Jonathan Alter).

5. Precise meaning or import, as of a word.

6. Mathematics An assigned or calculated numerical quantity.

7. Music The relative duration of a tone or rest.

8. The relative darkness or lightness of a color. See Table at color.

9. Linguistics The sound quality of a letter or diphthong.

10. One of a series of specified values: issued a stamp of new value.

tr.v. val·ued, val·u·ing, val·ues

1. To determine or estimate the worth or value of; appraise.

2. To regard highly; esteem. See Synonyms at appreciate.

3. To rate according to relative estimate of worth or desirability; evaluate: valued health above money.

4. To assign a value to (a unit of currency, for example).

Source: thefreedictionary.com/value