Movement Tips

Before the start of each shift, we have what we call a "huddle". During these few minutes, we discuss with our team news that everyone should be aware, praises from the previous day, retail rankings and a quote. Lately, we have discussed the importance of commitment. Read these quotes and enjoy!

Genius is 1% inspiration and 99% perspiration. Accordingly a genius is often merely a talented person who has done all of his or her homework.

- Thomas Edison

The successful person makes a habit of doing what the failing person doesn't like to do.

- Thomas Edison

Encourage your people to be committed to a project rather than just be involved in it.

- Richard Pratt

 Commitment is the enemy of resistance, for it is the serious promise to press on, to get up, no matter how many times you are knocked down.

- David McNally

These quotes that we shared with you can be found at this site:  

http://www.leadership-with-you.com/commitment-quotes.html

"Quality in a service or product is not what you put into it. It is wheat the client or customer gets out of it". Peter Drucker

"Quality is never an accident. It is the result of an intelligent decision." John Ruskin

"Hire character. Train skill". Peter Schulz

"A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." Henry Ford

In any successful business or organization, the commitment to customer service always begins at the top, the company's leaders must buy into the fact that they not only need to meet their customer's expectations, they must strive to exceed them. They must develop a company culture that understands, embraces and executes this concept. In today's world, business competition is tougher than ever. If you can't provide goods or services when somebody wants or needs them, there are often four or five other companies immediately ready to fill this void. You only get one chance to make a good first impression. If the company's leaders do not accept this fact, or are not willing to provide the necessary resources to meet their customer's needs, they will soon find themselves scrambling for business.

Proper training is one way to develop a company culture that embraces excellent customer service. Every employee must understand implicitly what is expected of them when interacting with customers. Is there an established, uniform way to answer the phone? Are there set procedures in place for instances when a customer has a question or problem? Is there an established chain of command to make sure that issues are handled in a timely fashion? And most importantly is everyone trained to carry out these company procedures? How you handle the problem is far more important than the problem itself. A customer must always be made to feel as though their best interests are being given serious consideration, even when you can't give in to their demands. It is far better to say 'no' with a smile, than 'yes' with an attitude.

Source of this quote: businesstoolchest.com

"How long a minute really is depends on what side of the bathroom door you are on."

"The time is always right to do what is right."
- Martin Luther King, Jr.

"Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michaelangelo, Mother Teresa, Lenoardo da Vinci, Thomas Jefferson, and Albert Einstein."
- H. Jackson Brown, Jr.

"We say we waste time, but that is impossible. We waste ourselves."
- Alice Bloch

Ask yourself: Have you been kind today? Make kindness your daily modus operandi and change your world.

Annie Lennox

Where do ideas come from?

1. Ideas don't come from watching television
2. Ideas sometimes come from listening to a lecture
3. Ideas often come while reading a book
4. Good ideas come from bad ideas, but only if there are enough of them
5. Ideas hate conference rooms, particularly conference rooms where there is a history of criticism, personal attacks or boredom
6. Ideas occur when dissimilar universes collide
7. Ideas often strive to meet expectations. If people expect them to appear, they do
8. Ideas fear experts, but they adore beginner's mind. A little awareness is a good thing
9. Ideas come in spurts, until you get frightened. Willie Nelson wrote three of his biggest hits in one week
10. Ideas come from trouble
11. Ideas come from our ego, and they do their best when they're generous and selfless
12. Ideas come from nature
13. Sometimes ideas come from fear (usually in movies) but often they come from confidence
14. Useful ideas come from being awake, alert enough to actually notice
15. Though sometimes ideas sneak in when we're asleep and too numb to be afraid
16. Ideas come out of the corner of the eye, or in the shower, when we're not trying
17. Mediocre ideas enjoy copying what happens to be working right this minute
18. Bigger ideas leapfrog the mediocre ones
19. Ideas don't need a passport, and often cross borders (of all kinds) with impunity
20. An idea must come from somewhere, because if it merely stays where it is and doesn't join us here, it's hidden. And hidden ideas don't ship, have no influence, no intersection with the market. They die, alone.

Posted by Seth Godin on November 25, 2010 | Permalink | TrackBack (0)

WHAT IS COMMITMENT

A great business leader once said:

"...the basic philosophy, spirit, and drive of an organization have far more to do with its relative achievements than do technological or economic resources, organizational structure, innovation, and timing. All these things weigh heavily in success. But they are, I think, transcended by how strongly the people in the organization believe in its basic precepts and how faithfully they carry them out." (from Thomas J. Watson, Jr., A Business and its Beliefs - The ideas that helped build IBM).

As true as this is for the success of a corporation, it is even more so for the individual. The most important single factor in individual success is COMMITMENT. Commitment ignites action. To commit is to pledge yourself to a certain purpose or line of conduct. It also means practicing your beliefs consistently. There are, therefore, two fundamental conditions for commitment. The first is having a sound set of beliefs. There is an old saying that goes, "Stand for something or you'll fall for anything." The second is faithful adherence to those beliefs with your behavior. Possibly the best description of commitment is "persistence with a purpose".

Many successful business people are hailed as visionary leaders. On careful inspection they are found to be individuals who hold firmly to a simple set of commitments, usually grounded in beliefs such as "the best product money can buy", or the highest possible customer service". It is the strength of these commitments, religiously followed, that led to their business success.

WHAT IS COMMITMENT

A great business leader once said:

"...the basic philosophy, spirit, and drive of an organization have far more to do with its relative achievements than do technological or economic resources, organizational structure, innovation, and timing. All these things weigh heavily in success. But they are, I think, transcended by how strongly the people in the organization believe in its basic precepts and how faithfully they carry them out." (from Thomas J. Watson, Jr., A Business and its Beliefs - The ideas that helped build IBM).

As true as this is for the success of a corporation, it is even more so for the individual. The most important single factor in individual success is COMMITMENT. Commitment ignites action. To commit is to pledge yourself to a certain purpose or line of conduct. It also means practicing your beliefs consistently. There are, therefore, two fundamental conditions for commitment. The first is having a sound set of beliefs. There is an old saying that goes, "Stand for something or you'll fall for anything." The second is faithful adherence to those beliefs with your behavior. Possibly the best description of commitment is "persistence with a purpose".

Many successful business people are hailed as visionary leaders. On careful inspection they are found to be individuals who hold firmly to a simple set of commitments, usually grounded in beliefs such as "the best product money can buy", or the highest possible customer service". It is the strength of these commitments, religiously followed, that led to their business success.

Source of this article: http://www.prismltd.com/commit.htm

“When a team outgrows individual performance and learns team confidence, excellence becomes a reality."

“You have to perform at a consistently higher level than others. That's the mark of a true professional.”

“Success without honor is an unseasoned dish; it will satisfy your hunger, but it won't taste good.”

“Believe deep down in your heart that you're destined to do great things.”

Joe Paterna holds the record for the most victories by an FBS football coach, and has coached more bowl game wins than any other coach in college football history. Paterno is one of three active coaches inducted into the College Football Hall of Fame. Needless to say, he knows a thing or two about teamwork.

Be courageous. I have seen many depressions in business. Always America has emerged from these stronger and more prosperous. Be brave as your fathers before you. Have faith! Go forward!

Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing.

Discontent is the first necessity of progress.

The three great essentials to achieve anything worth while are: Hard work, Stick-to-itiveness, and Common sense.

One might think that the money value of an invention constitutes its reward to the man who loves his work. But... I continue to find my greatest pleasure, and so my reward, in the work that precedes what the world calls success.

I suppose leadership at one time meant muscles; but today it means getting along with people.

- Mohandas K. Gandhi

We don't accomplish anything in this world alone ... and whatever happens is the result of the whole tapestry of one's life and all the weavings of individual threads from one to another that creates something.

- Sandra Day O'Connor

The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.

- Peter F. Drucker