Movement Tips

The Importance of Customer Service

Mouton Salon - Tuesday, April 19, 2011

"Quality in a service or product is not what you put into it. It is wheat the client or customer gets out of it". Peter Drucker

"Quality is never an accident. It is the result of an intelligent decision." John Ruskin

"Hire character. Train skill". Peter Schulz

"A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." Henry Ford

In any successful business or organization, the commitment to customer service always begins at the top, the company's leaders must buy into the fact that they not only need to meet their customer's expectations, they must strive to exceed them. They must develop a company culture that understands, embraces and executes this concept. In today's world, business competition is tougher than ever. If you can't provide goods or services when somebody wants or needs them, there are often four or five other companies immediately ready to fill this void. You only get one chance to make a good first impression. If the company's leaders do not accept this fact, or are not willing to provide the necessary resources to meet their customer's needs, they will soon find themselves scrambling for business.

Proper training is one way to develop a company culture that embraces excellent customer service. Every employee must understand implicitly what is expected of them when interacting with customers. Is there an established, uniform way to answer the phone? Are there set procedures in place for instances when a customer has a question or problem? Is there an established chain of command to make sure that issues are handled in a timely fashion? And most importantly is everyone trained to carry out these company procedures? How you handle the problem is far more important than the problem itself. A customer must always be made to feel as though their best interests are being given serious consideration, even when you can't give in to their demands. It is far better to say 'no' with a smile, than 'yes' with an attitude.

Source of this quote: businesstoolchest.com

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Kindness

Mouton Salon - Saturday, January 08, 2011

Ask yourself: Have you been kind today? Make kindness your daily modus operandi and change your world.: Annie Lennox

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IDEAS

Mouton Salon - Friday, November 26, 2010

Where do ideas come from?

Ideas don't come from watching television
Ideas sometimes come from listening to a lecture
Ideas often come while reading a book
Good ideas come from bad ideas, but only if there are enough of them
Ideas hate conference rooms, particularly conference rooms where there is a history of criticism, personal attacks or boredom
Ideas occur when dissimilar universes collide
Ideas often strive to meet expectations. If people expect them to appear, they do
Ideas fear experts, but they adore beginner's mind. A little awareness is a good thing
Ideas come in spurts, until you get frightened. Willie Nelson wrote three of his biggest hits in one week
Ideas come from trouble
Ideas come from our ego, and they do their best when they're generous and selfless
Ideas come from nature
Sometimes ideas come from fear (usually in movies) but often they come from confidence
Useful ideas come from being awake, alert enough to actually notice
Though sometimes ideas sneak in when we're asleep and too numb to be afraid
Ideas come out of the corner of the eye, or in the shower, when we're not trying
Mediocre ideas enjoy copying what happens to be working right this minute
Bigger ideas leapfrog the mediocre ones
Ideas don't need a passport, and often cross borders (of all kinds) with impunity
An idea must come from somewhere, because if it merely stays where it is and doesn't join us here, it's hidden. And hidden ideas don't ship, have no influence, no intersection with the market. They die, alone.

Posted by Seth Godin on November 25, 2010 | Permalink | TrackBack (0)

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Thomas Edison Quotes

Mouton Salon - Thursday, October 07, 2010

Be courageous. I have seen many depressions in business. Always America has emerged from these stronger and more prosperous. Be brave as your fathers before you. Have faith! Go forward!

Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing.

Discontent is the first necessity of progress.

The three great essentials to achieve anything worth while are: Hard work, Stick-to-itiveness, and Common sense.

One might think that the money value of an invention constitutes its reward to the man who loves his work. But... I continue to find my greatest pleasure, and so my reward, in the work that precedes what the world calls success.

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Teamwork Quotes

Mouton Salon - Thursday, September 16, 2010

I suppose leadership at one time meant muscles; but today it means getting along with people.

- Mohandas K. Gandhi

We don't accomplish anything in this world alone ... and whatever happens is the result of the whole tapestry of one's life and all the weavings of individual threads from one to another that creates something.

- Sandra Day O'Connor

The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.

- Peter F. Drucker

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Great Quotes

Daniel Molina - Friday, August 06, 2010

"When a team out grows individual performance and learns team confidence, excellence becomes a reality." - Joe Paterno

"The nice thing about teamwork is that you always have someone by your side." -Margaret Carty

"Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishements toward organizational objectives. It is the fuel that allows common people to attain uncommon results."

Relationships are the new hedge funds. Only investing in them is safer. Whether it’s in your salon or home, at church or a sporting event, the people you meet who share their stories, wisdom and kindness are blue-chips in whom you can take stock. Best yet, you’ll find you never lose your principal. In fact, your returns are directly proportional to it.

ARROJO cosmetology students have been studying how to execute a successful consultation. With this in mind, Nick Arrojo took time out to talk about this key area of a hairdressers work.

“A hairdresser’s consultation skills are critical. A great stylist is a great communicator because the first thing a hairdresser must understand is the expectation of the client. If you don’t know each person’s expectations, you have little chance of matching––let alone exceeding––them." -Nick Arrojo (www.arrojostudio.com)