Cancellation Policy

Cancellation & Adjustment Policy

Our Commitment to Your Experience

Our goal is for you to leave Mouton's feeling confident, cared for, and genuinely happy with your experience.

Because hairdressing is personal and collaborative, there may occasionally be a time when a service needs refinement. If you feel an adjustment is needed, please contact us as soon as possible. We are happy to provide a complimentary adjustment when it is scheduled within two weeks of your original appointment.

The adjustment applies to the service originally discussed and performed. A new service, a change from the original consultation, or work requested outside the scope of the initial service will be charged accordingly.

Hairdressing involves professional judgment, artistic interpretation, and communication between the guest and stylist. We are committed to listening, reviewing the service thoughtfully, and making reasonable adjustments within the two-week period. Because the original service has already been performed, monetary refunds are not offered for services rendered.

Our commitment is not limited to the service itself. It includes working with you professionally and thoughtfully toward the best possible result.

Appointment Changes and Cancellations

Every appointment reserves time specifically for you. If your plans change, we kindly ask that you cancel or reschedule with at least 24 hours' notice whenever possible.

Advance notice gives us an opportunity to offer the reserved time to another guest and helps protect the schedules and livelihoods of our service providers.

Missed Appointments

If an appointment is missed without notice, a $25 no-show fee will be added to your next salon visit.

After three missed appointments, or an ongoing pattern of late cancellations or late arrivals, we may require a credit card to reserve future appointments.

Late Arrivals

If you arrive late, we will make every reasonable effort to accommodate you. Depending on the time remaining, we may need to modify or reschedule the service so that we can remain respectful of the guests and appointments that follow.

If a service must be shortened, your stylist or our reception team will explain what can reasonably be completed during the available time.

When Life Happens

We understand that emergencies and unexpected circumstances occur. If something outside your control prevents you from keeping an appointment, please contact us as soon as possible.

Each situation will be handled with understanding and fairness. We appreciate the same consideration from our guests that we ask our team to provide throughout every Mouton's visit.

Thank you for respecting the time reserved for you and for helping us provide a thoughtful, consistent experience for every guest.

Questions about an appointment? Please call us at (817) 416-2075.